Returns & Exchanges

At Jean Marc, we want you to be completely satisfied with your beauty experience, which is why we offer a 30-day return policy for unused and unopened products. If your selection doesn't meet your expectations, our dedicated team is here to ensure a seamless exchange or refund process.

Return Process

• 1.
  Initiate Your Request

  Log in to your account and navigate to the order history section to select the items you wish to return and receive a unique Return Authorization Number.

• 2.
  Prepare Your Package

  Securely pack the unopened beauty products in their original packaging, ensuring all protective seals are intact to qualify for a full refund.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided via email to your parcel and drop it off at any authorized courier location within 7 business days.

• 4.
  Processing & Refund

  Once our quality control team inspects the returned items, your refund will be processed back to your original payment method within 5-10 business days.